This Privacy Policy explains how coeo Inkasso GmbH ("we", "us", "our") collects, uses and protects personal data when you visit this website or when we process a receivables management case on behalf of a creditor. It is written to be informational; it does not create any contractual relationship.
1. Data controller
The data controller responsible for processing described on this website is:
coeo Inkasso GmbH
Kieler Straße 16
41540 Dormagen
Deutschland
Email: support@coeo-inkasso.org
Phone: +49 2133 24630
2. Data we collect
Depending on how you interact with us, we may process the following categories of personal data:
- Website usage data: pages visited, browser type, device type and approximate location, collected through cookies described in our Cookie Policy.
- Contact form data: name, email address, phone number, and the content of any message you send us, including an optional case reference.
- Case data: where a creditor instructs us to manage a receivable, we may process the relevant debtor's name, address, contact details and information about the underlying claim.
3. Purposes & legal basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Responding to contact form enquiries | Art. 6(1)(b) – pre-contractual measures, or Art. 6(1)(f) – legitimate interest |
| Managing a receivable on a creditor's instruction | Art. 6(1)(f) – legitimate interest in recovering outstanding claims |
| Operating necessary website cookies | Art. 6(1)(f) – legitimate interest in providing a functioning website |
| Operating optional analytics cookies | Art. 6(1)(a) – consent, given through the cookie banner |
| Complying with legal and regulatory obligations | Art. 6(1)(c) – legal obligation |
4. Sharing of data
We may share personal data with the creditor who instructed a case, with courts or legal counsel where a case is escalated, and with technology providers who host our systems under data processing agreements. We do not sell personal data to third parties.
5. Retention
Case-related data is retained for as long as necessary to manage the claim and to comply with statutory retention obligations under German commercial and tax law, after which it is deleted or anonymized. Contact form enquiries that do not relate to an active case are retained for a limited period to allow follow-up, then deleted.
6. Cookies
This website uses necessary cookies to function and optional analytics cookies to help us understand how the site is used. You can manage your preferences at any time through the cookie banner or our dedicated Cookie Policy page.
7. Your rights
Subject to the conditions set out in the GDPR, you have the right to request access to, correction of, or deletion of your personal data, to restrict or object to certain processing, and to request data portability. You also have the right to lodge a complaint with a supervisory authority, such as the data protection authority for North Rhine-Westphalia.
8. International transfers
Where personal data is processed by service providers located outside the European Economic Area, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
9. Contact
For any question about this Privacy Policy or to exercise your rights, please contact us at support@coeo-inkasso.org or by post at the address listed above.