Case intake & verification
Confirms claim documentation is complete before any contact is made with a debtor.
Our story
Founded to modernize a traditional industry
coeo Inkasso GmbH was established in 2015 in Dormagen, North Rhine-Westphalia, with a simple observation: receivables management had not kept pace with how businesses manage the rest of their operations. Case files were scattered across spreadsheets and letters, and creditors often had little visibility into where a claim stood.
We built our process around a digital case platform from the outset, so that every step, from the first reminder to a final resolution, is logged, timestamped and visible to the creditor who instructed us. The underlying collection process still follows the same legal framework that has applied to debt collection in Germany for decades; what we changed is how that process is run and tracked.
What guides us
The principles behind our process
These are the commitments we hold ourselves to on every case we handle, regardless of size.
Legally grounded
Our collection activity is carried out in line with the German Rechtsdienstleistungsgesetz (RDG) and applicable consumer protection rules, and we are listed on the public register of legal services providers.
Respectful contact
Debtors are communicated with clearly and without pressure tactics. Every notice explains the claim, the amount and the options available to resolve it.
Full transparency
Creditors can see the status of every case through our platform rather than waiting on email updates or phone calls.
Consistent process
Every claim follows the same defined stages, so outcomes depend on the facts of the case, not on which case handler picked it up.
How we are organized
Specialist teams across the case lifecycle
Cases move between teams as they progress through the process, with the platform keeping everyone aligned.
Amicable collection
Handles written and phone communication during the early, non-judicial stage of a case.
Legal coordination
Manages cases that move into formal dunning or court proceedings, in coordination with the creditor.
Registration & compliance
Operating within the German legal framework
- Registered as a legal services provider for debt collection under §10 RDG
- Registered office: Kieler Straße 16, 41540 Dormagen, Germany
- Data handling aligned with the General Data Protection Regulation (GDPR)
- Case correspondence retained for audit and dispute resolution purposes